FAQ

How do I change my password?
To change your password you must be logged into your Admin. In the top-right corner of your screen click on your username and then choose "Change Passw...
Mon, 27 Jan, 2014 at 3:34 PM
I added a new Brand but it's not showing up on the website.
In order for a new brand to show on the website, you need to add the page to the menu.  Top-right of the screen, click on the "+" sign...
Tue, 28 Jan, 2014 at 9:54 AM
I added a page to the menu but it's not showing up on the website.
There are generally two potential culprits to why a menu item doesn't work.  Check that the status of the menu item is set to Active. Ensure you...
Mon, 27 Jan, 2014 at 4:06 PM
What do you mean by a "Parent/Child relationship"?
We use the Parent/Child relationship when talking about menus and their hierarchy. A Parent is a main menu item, while a Child is a sub-menu item.  Pl...
Wed, 26 Feb, 2014 at 7:08 PM
What are my Options for Processing Payments and eCommerce?
Our system currently provides for the following gateways and integrations. If you would like more information about one of these, please visit their websit...
Fri, 13 Apr, 2018 at 4:04 PM
What Diamond Sources does Thinkspace Jeweler work with?
Currently our system works with the following paid diamond services: RapNet DLS Polygon IDEX Online We also work directly with a number of diam...
Tue, 7 Mar, 2017 at 8:26 AM
What information is helpful for tracking down problems with my web browser?
We need to know what the problem you see is. If it might not show up for us, take a screenshot. If you get an error or problem some times and not...
Tue, 31 Mar, 2015 at 2:32 PM
How to remove Duplicate Vendors
Steps to fix duplicate empty vendors: Search for vendor name. Investigate what data is on each vendor (contacts, notes, items, brands, collecti...
Tue, 10 Mar, 2015 at 11:46 AM
How to add an iFrame to any page.
Iframe can be added to any "general" as follows: Create the page Edit Page Optoins and set the width to Full-width Add rich content widg...
Wed, 4 Nov, 2015 at 8:37 PM
What kind of product "on sale" functionality does Thinkspace offer?
Discount codes are already built into Thinkspace.  Discount codes work with either a set value ($100 off) or percentage (20% off). Discount codes can b...
Mon, 13 Nov, 2017 at 9:14 AM