The Thinkspace platform offers the opportunity to integrate with online payment processors so that your customers can have the ease of shopping at home or from their mobile devices. If you're interested in monitoring the activity and interest that your online checkout process is generating, you can use the following instructions to view items that customers have added to their carts, see where they are in the checkout process and review completed orders that have been processed using the website's ecommerce functionality.
If you haven't enabled an online checkout process but are interested, please review this article to see how to get started selling online.
To get started login to your site's Admin.
- Click on Shop and then click on Orders.
- On the next page you will see a list of everyone who has added items to their Cart plus the Order ID which is assigned by the site, Email Address of the customer, Status of the order, Total price of the items in the cart, Balance Remaining on items that haven't been paid for, a status of whether the order Is Paid for or not, the Payment Method that was used to complete the order (if completed), the Shipping Method chosen for the order (if completed), the Selected Store if the customer chose in-store pickup instead of a shipping method, and the date the cart was Created.
- Click on any of the hyperlinked email addresses on this list in order to see the exact items the customer has added to their Cart.
- If the checkout process has been completed and you'd like to send the customer a shipping notification and/or a tracking number, please review this article about Order Shipment Notifications.
Note: You may see a number of carts with no email address associated with it and the status showing as Is a Cart. This means that someone put items into a cart but didn't associate it with a specific customer account and didn't continue past the initial adding of items to the cart. These tend to show up more frequently because of bots and spam that are trying to scope out the process to see if they can make phony purchases through your site. Since we do have a number of precautions in place to protect you from bots and spam, the customers often end up abandoned and weren't coming from real customers. Please don't worry if you see many abandoned carts with no associated email address.