Frequently Asked Questions

I created a new page but it's not showing up on in my menu. Why?
Once you create a page, you need to add it to your menu manually if you want your customers to be able to navigate to it. Go into Content > Menu Item...
Thu, 16 Nov, 2017 at 10:51 AM
Should I replace a media file or should I upload a new one?
If you replace the file, make sure you use the Replace Media tool (Media > Library > Hover over the file and choose Replace Media). If you were to jus...
Wed, 26 Jun, 2013 at 12:15 PM
How to Login to Your Site Admin
The area of your website where you can make changes is called the admin. It is sometimes also referenced as the back-end, CMS, or Content Management System,...
Tue, 8 Jan, 2019 at 2:54 PM
What is the optimal size for an image?
To increase page load and decrease user frustration, the image should not be more than 800px in width. This means when you take a picture with your camera, ...
Wed, 26 Jun, 2013 at 12:23 PM
How do I save a widget for review/later use?
Widgets can be saved in the Inactive Widgets area, which is in the middle-bottom of the Widgets page.
Wed, 26 Jun, 2013 at 12:25 PM
What is the best widget to use?
This is not a simple answer, as our product is very robust, allowing you to do many different things. The best widget to use depends on what you're try...
Wed, 26 Jun, 2013 at 2:04 PM
How do I create a sidebar?
When you create a new page, you may have a plan for the sidebar. All sidebars are controlled by widgets, and the widgets live in what are called regions. Re...
Fri, 28 Jun, 2013 at 10:31 AM
I am getting 404s on a lot of pages / posts, but the message has a different URL than I am visiting. What do I do?
It happens sometimes and it's a WordPress issue. We sometimes cannot find the root cause. First step if you see such issue is to go go to Sett...
Mon, 31 Aug, 2015 at 8:50 AM
Website Email Address Locations and what they are used for.
Thinkspace websites use your companies email addresses in many different locations, for many purposes.  This article will show you where these location...
Fri, 14 Oct, 2016 at 11:06 AM
What do I do if a 3rd party knocks-off my website?
Unfortunately this is a real problem and it can be difficult and time consuming to correct. It can be egregious in the case where an offshore company does a...
Mon, 9 Jul, 2018 at 8:07 AM