Frequently Asked Questions

How to Login to Your Site Admin
The area of your website where you can make changes is called the admin. It is sometimes also referenced as the back-end, CMS, or Content Management System,...
Thu, 26 Aug, 2021 at 10:11 AM
What does my monthly fee cover?
Your website is powered and hosted by Thinkspace, we provide the software, the capabilities, and the support to allow you to run your business while we take...
Fri, 28 Aug, 2020 at 12:44 PM
How to delegate access to Thinkspace on your GoDaddy Account
GoDaddy has a support article on Giving Other Users GoDaddy Account Access https://www.godaddy.com/help/giving-other-users-godaddy-account-access-12376 ...
Fri, 1 Jul, 2022 at 7:43 AM
Website Email Address Locations and what they are used for.
Thinkspace websites use your companies email addresses in many different locations, for many purposes.  This article will show you where these location...
Fri, 14 Oct, 2016 at 11:06 AM
What do I do if a 3rd party knocks-off my website?
Unfortunately this is a real problem and it can be difficult and time consuming to correct. It can be egregious in the case where an offshore company does a...
Mon, 9 Jul, 2018 at 8:07 AM
Finding the Dimensions of an image on the web page.
You can find the dimensions of any image on a webpage by putting your pointer on the image and RIGHT CLICKING, then select "Inspect" from the cont...
Thu, 13 Dec, 2018 at 12:12 PM
Working with Jewelers Mutual
Thinkspace and Jewelers Mutual® have collaborated to help protect your customers’ jewelry. Jewelers Mutual has been dedicated to honoring and protecting jew...
Mon, 7 Aug, 2023 at 5:54 AM
I received a 500 Error
You were just on your website and received a 500 error screen with an error code.  What does this mean? This means the website encountered a specifi...
Tue, 20 Aug, 2019 at 2:20 AM
How do I contact Thinkspace?
Need help with something on your website or running into an issue you could use a hand with? Please reach out to us, we're here for you and ready to...
Tue, 20 Aug, 2019 at 2:31 AM
Checking support ticket status
When creating a support ticket you should receive a number/ID associated with it. Please reference this when checking status. To check the status of you...
Tue, 20 Aug, 2019 at 2:40 AM